Q: Why am I seeing the message “Certification is being disabled – OTA server not responding – unable to verify version status” when trying to perform a certification check?
A: This message appears when the OpenTherm Certification Tool is unable to connect to the opentherm.eu website to verify the software, firmware, and configuration validity before performing a certification check.
Q: What causes this issue?
A: The root cause is typically a network connectivity problem or security restrictions preventing the Certification Tool from reaching the OpenTherm website.
Q: Can I still perform tests despite this error?
A: Yes, you can still perform all tests. However, you won’t be able to complete an official certification check until the connection issue is resolved.
Q: How can I resolve this issue?
A: To resolve this issue, ensure that:
- Your PC has a working internet connection.
- The OpenTherm website (opentherm.eu) is accessible from your browser.
- Your antivirus and antimalware software are not blocking the OpenTherm Certification Tool.
- If you’re on a corporate network, check with your IT department to ensure that the firewall allows the OpenTherm Certification Tool to access opentherm.eu via ports 80 and 443.
Q: What specific network requirements does the OpenTherm Certification Tool have?
A: The tool needs to be able to connect to opentherm.eu using both HTTP (port 80) and HTTPS (port 443) protocols.
Q: I’ve checked all the above, but I’m still having issues. What should I do next?
A: If you’ve verified all the above steps and are still experiencing problems, contact the OpenTherm Association support team for further assistance.
Q: Is this error affecting the actual functionality of my OpenTherm device?
A: No, this error only affects the certification process. Your OpenTherm device should continue to function normally.
Remember, ensuring proper network connectivity and security permissions for the OpenTherm Certification Tool is crucial for completing the certification process successfully.